Terms & Conditions

1. About us

Stepping Through is a coaching and advisory practice founded by Raisa Razak, based in London, United Kingdom. Contact: customerservices@steppingthrough.org.

2. Services

We provide 1:1 coaching, Personality Breakthrough Profile (PBP) sessions, leadership programmes and ethical‑AI advisory. The precise scope, deliverables and fees for a paid engagement are set out in a separate proposal or statement of work, which — together with these terms — forms the agreement between us.

3. Booking & payment

• Fees are quoted in GBP and, unless stated, are exclusive of VAT.
• Invoices are payable within 14 days unless otherwise agreed in writing.
• A booking is confirmed once we have received your signed proposal and any deposit specified.

4. Cancellations & rescheduling

• Sessions rescheduled with more than 48 hours’ notice are moved at no charge.
• Sessions cancelled with less than 48 hours’ notice, or missed, are charged in full.
• For programmes, cancellation terms are set out in the relevant proposal.

5. Your responsibilities

Coaching is a collaborative process. You are responsible for the decisions and actions you take. Nothing on this site or in a session is medical, legal, or financial advice, and coaching is not a substitute for therapy or clinical treatment.

6. Marketing agents & on‑site tools

The content generator, SEO strategist and Ava chat are provided “as is” for informational purposes. Outputs are AI‑generated and may be inaccurate. You are responsible for reviewing anything you publish or act on, and for not entering confidential, personal or special‑category data belonging to third parties.

7. Intellectual property

The Stepping Through name, logo, PBP framework, course materials and site content are owned by us or our licensors. You receive a limited, non‑transferable licence to use materials shared with you for your own personal or internal business use.

8. Confidentiality

What you share in a coaching engagement is confidential and only disclosed with your permission or where required by law (including safeguarding obligations).

9. Liability

Nothing in these terms limits liability that cannot be limited by law (including death, personal injury, or fraud). Subject to that, our total liability for any engagement is limited to the fees paid in the six months preceding the claim, and we are not liable for indirect or consequential loss.

10. Data protection

We process personal data as set out in our Privacy Policy. Where we process personal data on behalf of an organisational client we do so under our Data Processing Agreement.

11. Changes to these terms

We may update these terms; the latest version will always appear on this page.

12. Governing law

These terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of its courts.